The social marketplace for new and used books.

Get started

Learn to sell
Learn to buy
Buy textbooks
Sign up
Buy a giftcard
For the authors

Support

Help
Track a shipment
Terms of use
Privacy policy
Cookies policy

Company

About us
Work with us
Give feedback
Categories

Contact us

Fast delivery with

Safe payments by

Visa
Mastercard
Vipps
Klarna

© 2026 Bookis AS

English

Norway

Region is based on IP address

  1. Home
  5. Business and Management
  1. Home
  3. Genres
  7. Business and Management
FRICTION—The Untapped Force That Can Be Your Most Powerful Advantage

Hardcover • 2019 • English

FRICTION—The Untapped Force That Can Be Your Most Powerful Advantage

By Roger Dooley

0 Ratings • 0.0 of 5

‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌

About the book

Boost profits and growth by reducing “friction” in every customer interaction Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers. In today’s high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure. This groundbreaking guide makes the case that every business—and that includes yours!—can gain a competitive edge by reducing t...Show more

Business and Management

Book details

ISBN

9781260135695

Published year

2019

Language

English

Original title

FRICTION—The Untapped Force That Can Be Your Most Powerful Advantage

Format

Hardcover

Shippping and returns

Shipping

Used books are shipped by the seller. Expected delivery after package is sent is 2-4 days.

Returns

Contact the seller after delivery.

Reviews · 0

0 Ratings • 0.0 of 5

You might also like

Wiring the Winning Organization

Wiring the Winning Organization

Gene Kim

The Technology Fallacy How People Are the Real Key to Digital Transformation

The Technology Fallacy How People Are the Real Key to Digital Transformation

Gerald C. Kane

The 80/20 Principle Achieve More with Less

The 80/20 Principle Achieve More with Less

Richard Koch

The JOLT Effect How High Performers Overcome Customer Indecision

The JOLT Effect How High Performers Overcome Customer Indecision

Matthew Dixon

Free Time Lose the Busywork, Love Your Business

Free Time Lose the Busywork, Love Your Business

Jenny Blake

Empowered

Empowered

Marty Cagan

Rethinking Competitive Advantage New Rules for the Digital Age

Rethinking Competitive Advantage New Rules for the Digital Age

Ram Charan

Effortless

Effortless

Designed for digital

Designed for digital

Jeanne W. Ross

The experience economy

The experience economy

B.Joseph Pine, James H. Gilmore

User Friendly How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

User Friendly How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play

Cliff Kuang

The Amazon Management System The Ultimate Digital Business Engine That Creates Extraordinary Value for Both Customers and Shareholders

The Amazon Management System The Ultimate Digital Business Engine That Creates Extraordinary Value for Both Customers and Shareholders

Ram Charan

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Turning the Flywheel

Turning the Flywheel

Jim Collins

The lean startup

The lean startup

Groundswell

Groundswell

Pivot to the Future Discovering Value and Creating Growth in a Disrupted World

Pivot to the Future Discovering Value and Creating Growth in a Disrupted World

Omar Abbosh

8 Steps to High Performance

8 Steps to High Performance

Marc Effron

The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done

The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done

Stephen Denning

The Fix

The Fix

Liam Vaughan

Dual Transformation

Dual Transformation

Scott D. Anthony

Sense & Respond

Sense & Respond

Jeff Gothelf

A Good Disruption

A Good Disruption

Martin Stuchtey

Platform Revolution

Platform Revolution

Geoffrey G. Parker

Too Fast to Think

Too Fast to Think

Chris Lewis

Effectual Entrepreneurship

Effectual Entrepreneurship

Stuart Read

Matchmakers

Matchmakers

David S. Evans, Richard Schmalensee

Traction

Traction

Gabriel Weinberg

Accelerate

Accelerate

John P. Kotter

Digital Distuption

Digital Distuption

James McQuivey

The End of Competitive Advantage

The End of Competitive Advantage

Rita Gunther McGrath

Velocity

Velocity

Ajaz Ahmed,

The Advantage: Why Organizational Health Trumps Everything Else In Business

The Advantage: Why Organizational Health Trumps Everything Else In Business

The breakthrough company

The breakthrough company

Keith R.

Building a Better Business The Key to Future Marketing, Management and Motivation

Building a Better Business The Key to Future Marketing, Management and Motivation

Patrick Dixon

The Toyota way

The Toyota way

Jeffrey K.

The attention economy : understanding the new currency of business

The attention economy : understanding the new currency of business

Thomas H. Davenport

Theory of Constraints

Theory of Constraints

Goldratt, Eliyahu M.

Cost & Effect

Cost & Effect

Robert S. Kaplan

Powerful

Powerful

Patty McCord