In the world of industry and management producing a intangible productsa poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book...Vis mer

Næringsvirksomhet, administrasjon og ledelse

Om boken

ISBN

9780471494393

Publiseringsår

2002

Språk

Originaltittel

Service Management

Format

Pocket

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Omtaler · 0

6 vurderinger • 4.7 av 5

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