Om boken
In the world of industry and management producing a intangible productsa poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book...Vis mer
Om boken
ISBN
9780471494393
Publiseringsår
2002
Språk
Utgave
null
Originaltittel
Service Management
Format
Frakt og retur
Frakt
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Service management
Service management
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6 vurderinger • 4.7 av 5
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