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Service management an intergrated approach th…

Pocket • 2019

Service management an intergrated approach th…

Av Paul Gemmel

2 vurderinger • 5.0 av 5

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Om boken

After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

Om boken

ISBN

9780273732037

Publiseringsår

2019

Språk

Originaltittel

Service management an intergrated approach th…

Format

Pocket

Frakt og retur

Frakt

Brukte bøker sendes av selgeren. Forventet leveringstid etter pakken er sendt er 2-4 dager.

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Omtaler · 0

2 vurderinger • 5.0 av 5

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