Pocket • 2012 • Engelsk

This Is Service Design Thinking: Basics, Tools, Cases

Name: This Is Service Design Thinking: Basics, Tools, Cases
SKU: 9781118156308
Availability: OutOfStock
Rating: 5 (1 reviews)
ISBN: 9781118156308

Av Marc Stickdorn

1 vurderinger • 5.0 av 5

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Om boken

How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes cre...Vis mer

Om boken

ISBN

9781118156308

Forlag

WILEY

Publiseringsår

2012

Språk

Engelsk

Originaltittel

This Is Service Design Thinking: Basics, Tools, Cases

Format

Pocket

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Frakt

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Omtaler · 0

1 vurderinger • 5.0 av 5

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