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Managing Hospitality Organizations

Paperback • 2019 • 1. edition

Managing Hospitality Organizations

By Robert C. Ford, Michael C. Sturman

0 Ratings • 0.0 of 5

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About the book

Prepares students for a future career in hospitality management by outlining the key skills needed to become a successful manager in the service industry, with a particular emphasis on ensuring managers provide guests with a high-quality customer experience.The book breaks hospitality management down into core principles, with each chapter focusing on a specific factor, including strategy, staffing and systems. All of which are supported by practical advice, examples, and Wow! Boxes, which provi...Show more

Business and Management

Book details

ISBN

9781544321509

Publisher

SAGE Publications Inc

Published year

2019

Language

Edition

1

Original title

Managing Hospitality Organizations

Format

Paperback

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