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The ownership quotient

Paperback • 2019

The ownership quotient

By James C. Abegglen

1 Ratings • 4.0 of 5

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About the book

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit such enthusiasm for their organization that they infect countless customers with similar satisfaction, loyalty, and dedication. Customer-owners are in turn so satisfied with their experience that they relate their stories to others,...Show more

Book details

ISBN

9781422110232

Published year

2019

Language

Original title

The ownership quotient

Format

Paperback

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Used books are shipped by the seller. Expected delivery after package is sent is 2-4 days.

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Reviews · 0

1 Ratings • 4.0 of 5

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