The social marketplace for new and used books.

Get started

Learn to sell
Learn to buy
Buy textbooks
Sign up
Buy a giftcard
For the authors

Support

Help
Track a shipment
Terms of use
Privacy policy
Cookies policy

Company

About us
Work with us
Give feedback
Categories

Contact us

Fast delivery with

Safe payments by

Visa
Mastercard
Vipps
Klarna

© 2026 Bookis AS

English

  1. Home
  5. Quality Assurance (QA) and Total Quality Management (TQM)
  1. Home
  3. Genres
  7. Quality Assurance (QA) and Total Quality Management (TQM)
Total Quality Management and Operational Excellence

Paperback • 2020 • 1. edition

Total Quality Management and Operational Excellence

By John S. Oakland, Michael Anthony Turner, Robert James Oakland

0 Ratings • 0.0 of 5

‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌
‌

About the book

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1988. Today there is a plethora of performance improvement frameworks including LEAN, Six Sigma, ISO 9001 and ISO 26 000, offering a confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy....Show more

Quality Assurance (QA) and Total Quality Management (TQM)

Book details

ISBN

9781138673410

Publisher

Taylor & Francis Ltd

Published year

2020

Language

Edition

1

Original title

Total Quality Management and Operational Excellence

Format

Paperback

Shippping and returns

Shipping

Used books are shipped by the seller. Expected delivery after package is sent is 2-4 days.

Returns

Contact the seller after delivery.

Other versions

Total Quality Management and Operational Excellence

Total Quality Management and Operational Excellence

Hardcover · 2020

Total Quality Management and Operational Excellence

Total Quality Management and Operational Excellence

Paperback · 2014

Reviews · 0

0 Ratings • 0.0 of 5

You might also like

Managing for Quality and Performance Excellence

Managing for Quality and Performance Excellence

James Evans

ABC of Quality Improvement in Healthcare

ABC of Quality Improvement in Healthcare

Tim Swanwick

Management control systems

Management control systems

Frank Hartmann

Continous Quality Improvement in Health Care

Continous Quality Improvement in Health Care

Johnson, Julie

McLaughlin & Kaluzny's Continuous Quality Improvement in Health Care

McLaughlin & Kaluzny's Continuous Quality Improvement in Health Care

Julie K. Johnson

Lean Production for Competitive Advantage

Lean Production for Competitive Advantage

USA) Nicholas John (Loyola University Chicago Illinois

The Theory and Practice of Change Management

The Theory and Practice of Change Management

John Hayes

Quality and performance excellence

Quality and performance excellence

James R.Evans

Change Management

Change Management

Robert A. Paton

Quality Management for Organizational Excellence: Introduction to Total Quality

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Quality and preformance excellence

Quality and preformance excellence

James Acaster

Project Quality Management

Project Quality Management

Kenneth Rose

The Standard for Portfolio Management

The Standard for Portfolio Management

Project Management Institute

Lean Six Sigma For Dummies

Lean Six Sigma For Dummies

John Morgan

Strategic Management

Strategic Management

Frank Rothaermel

Quality Inspired Management The Key to Sustainability

Quality Inspired Management The Key to Sustainability

C. Harold Aikens

Quality & Performance Excellence

Quality & Performance Excellence

James R. Evans

The Improvement Guide A Practical Approach to Enhancing Organizational Performance

The Improvement Guide A Practical Approach to Enhancing Organizational Performance

Gerald J. Langley

Quality management, Organization, and Strateg…

Quality management, Organization, and Strateg…

James S. Ackerman

Managing quality

Managing quality

Foster, S. Thomas

The McGraw Hill 36 Hour Six Sigma Course

The McGraw Hill 36 Hour Six Sigma Course

Brue, Greg; Howes, Rod

Mastering Statistical Process Controll

Mastering Statistical Process Controll

Tim Stapenhurst

Achieving Software Quality Through Teamwork

Achieving Software Quality Through Teamwork

Isabel. Evans

TQM

TQM

John S.

Operations management

Operations management

Russell, Roberta S.

Quality Software Project Management

Quality Software Project Management

Robert T. Futrell

Achieving 100% compliance of policies and procedures

Achieving 100% compliance of policies and procedures

Page, Stephen Butler

Six Sigma

Six Sigma

Mikel Harry

ISO 9000 and Beyond

ISO 9000 and Beyond

H. James Harrington

Kvalitetsforbedring som håndverk : håndbok for praktikere

Kvalitetsforbedring som håndverk : håndbok for praktikere

Bjarne Berg Wig

Total quality management

Total quality management

Oakland, John S.

Quality Without Tears

Quality Without Tears

Philip B. Crosby

Software testing in the real world

Software testing in the real world

Kit, Edward

Managing Customer Value Creating Quality and Service That Customers Can See

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale