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Service Operations Management

Paperback • 2019 • 1. edition

Service Operations Management

By John McManus, Mats Winroth, Jannis Angelis

0 Ratings • 0.0 of 5

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About the book

This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing an...Show more

Production and quality control management

Book details

ISBN

9781137609243

Publisher

Macmillan Education UK

Published year

2019

Language

Edition

1

Original title

Service Operations Management

Format

Paperback

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