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Hardcover • 2018 • 1. edition
By Don Tapping
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About the book
Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrati...Show more
Book details
ISBN
9781138438774
Publisher
Taylor & Francis Ltd
Published year
2018
Language
Edition
1
Original title
Value Stream Management for the Lean Office
Format
Hardcover
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