Lean six sigma for service

Managing for Quality and Performance Excellence

James Evans

Operations management

Nigel slack

Service Management

Sanjeev Bordoloi

Service Management: Operations, Strategy, Information Technology

James Fitzsimmons

The Lean Strategy: Using Lean to Create Competitive Advantage, Unleash Innovation, and Deliver Sustainable Growth

Michael Balle

The Routledge Companion to Lean Management

Torbjørn H.

Scaling Lean

Ash Maurya

International Business

Mike Peng

Experiencing MIS

David M. Kroenke

Quality Management for Organizational Excellence: Introduction to Total Quality

David L. Goetsch

Lean Six Sigma For Dummies

John Morgan

Lean For Dummies

Natalie J. Sayer

Services Marketing

Alan Wilson

Cost accounting

Charles T.

Quality & Performance Excellence

James R. Evans

Lean Production for competitive advantage

John P McNicholas

The LEAN SIX SIGMA guide to doing more with less

Mark O.

Security Analysis, Sixth Edition

Benjamin Graham

The six secrets of change

Michael Fullan

The lean toolbox for service systems

Bicheno, John

Managing quality

Foster, S. Thomas

Services Mangement

Jay Kandampully

Leadership Brands

Dave Ulrich og Norm Smallwood

The McGraw Hill 36 Hour Six Sigma Course

Brue, Greg; Howes, Rod

Industrial organization

John lipczynski

What is Lean Six Sigma?

Dave Rowlands & Bill Kastle Mike George

Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed

John Maxey

Economics of Strategy

D. Besanko

Lean six sigma for service

MICHAEL ALFIERI

Microeconomics

Daniel L.

An introduction to management science

South west

Six Sigma

Mikel Harry

Leading Change

John P.

Total quality management

Oakland, John S.

Informations Systems for Managers

George W.