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The one minute apology

Hardcover • 2003 • English • 1. edition

The one minute apology: a powerful way to make things better

By Kenneth Blanchard, Margret McBride

0 Ratings • 0.0 of 5

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About the book

This business parable presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step by step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.

Business and Management

Book details

ISBN

9780007159239

Publisher

HarperCollins

Published year

2003

Language

English

Edition

1

Original title

The one minute apology

Format

Hardcover

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Reviews · 0

0 Ratings • 0.0 of 5

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