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The Apology Impulse How the Business World Ruined Sorry and Why We Can't Stop Saying It

Paperback • 2019 • English • 1. edition

The Apology Impulse How the Business World Ruined Sorry and Why We Can't Stop Saying It

By Cary Cooper, Sean O'Meara

1 Ratings • 5.0 of 5

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About the book

WINNER: American Book Fest Best Book Award 2020 - Communications/Public Relations WINNER: NYC Big Book Award 2020 - Marketing and Public Relations Saying sorry is in crisis. On one hand there are anxious PR aficionados and social media teams dishing out apologies with alarming frequency. On the other there are people and organizations who have done truly terrible things issuing much-delayed statements of mild regret. We have become addicted to apologies but immune from saying sorry. In...Show more

Book details

ISBN

9780749493202

Publisher

Kogan Page, Limited

Published year

2019

Language

English

Edition

1

Original title

The Apology Impulse How the Business World Ruined Sorry and Why We Can't Stop Saying It

Format

Paperback

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Reviews · 0

1 Ratings • 5.0 of 5

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