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Building an Enterprise Chatbot

Paperback • 2019 • English

Building an Enterprise Chatbot

By Abhishek Singh, Karthik Ramasubramanian, Shrey Shivam

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About the book

Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You’ll then design the solution architecture of the chatbot. Once...Show more

Computing and Information Technology
Information technology: general topics
History of Computing, digital and information technologies

Book details

ISBN

9781484250334

Published year

2019

Language

English

Original title

Building an Enterprise Chatbot

Format

Paperback

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