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A Guide to Computer User Support for Help Desk and Support Specialists

Paperback • 2014 • English • 1. edition

A Guide to Computer User Support for Help Desk and Support Specialists

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About the book

Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities.

Book details

ISBN

9781285852683

Publisher

Cengage Learning, Inc

Published year

2014

Language

English

Edition

1

Original title

A Guide to Computer User Support for Help Desk and Support Specialists

Format

Paperback

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