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About the book
Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient's happiness than the objective quality of the surgical result.What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their ...Show more
Book details
ISBN
9781630916886
Publisher
SLACK Incorporated
Published year
2019
Language
Edition
1
Original title
What I Say
Format
Paperback
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