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About the book
Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory ...Show more
Book details
ISBN
9781137467553
Publisher
Macmillan Education UK
Published year
2015
Language
Edition
1
Original title
People Skills
Format
Paperback
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