Enhver oppgave som skal løses er en apekatt. Men kan du tenke deg noe verre enn en apekatt som stikker nesa si borti dine saker? En apekatt er det som skal gjøres med problemet, men hvem skal gjøre jobben? Denne boka gir deg svaret på hva som er forskjellen på din jobb og det du stort sett kaster bort tiden din på - andres jobb..!

"The One Minute Manager" er en av verdens mest solgte ledelsesbøker med over 12 millioner solgte eksemplarer. Boken tydeliggjør 3 enkleog praktiske, men grunnleggendelederprinsipper som alle ledere bør mestre.Bokenbør bli pensum på alle videregående skoler og universiteter. Anse det som et minimum av lederutdannelse. Boken blir brukt av organisasjoner som bl.a. Apple, Pepsi og Toyota til å øke deres produktivitet,lønnsomhet og suksess. Prinsippene bidrar til at mennesker produserer verdifulle resultater og får den enkelte til å like seg selv, organisasjonen og menneskene de jobber med. De som bruker "Ett minutt hemmelighetene"på jobb, sier at de blir forfremmet hyppigere, føler mindrestress og trives bedre i jobben. De som bruker disse tre "hemmelighetene" på hjemmebanemed deres familier, forteller at resultatene har værttilsvarende enestående

With a new foreword by Ken Blanchard The original, bestselling blockbuster which has transformed businesses world wide.

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done " (catching people doing things right). In Whale Done , Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

Fina Fisken! Kraften i goda relationer -Ken Blanchard Fina Fisken! är en härligt rak och upplyftande bok som med enkla metoder och i berättelsens form förmår oss att lyfta blicken och se det positiva i varje situation. Wes Kingsley är mellanchef på ett företag i Atlanta, USA. Under ett besök på SeaWorld i Florida blir Wes helt betagen i späckhuggarna och deras konster. När Wes frågar valskötarna hur de lyckas instruera valarna att utföra dessa konststycken får han ett oväntat svar: "Det gäller att få valarna att förstå att de gjort något bra - då brukar vi säga "Bra gjort" eller lite mer skämtsamt:"Fina Fisken!" Wes blir mycket fundersam och nyfiken på denna "Fina Fisken!-metod". Är detta något jag skulle kunna använda för att få upp trivseln på jobbet och därmed nå ett bättre resultat?" 126 sidor, Hård pärm

Leadership and the 1 minute manager

What do your colleagues, spouse and kids have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right).A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.

Twenty years after creating the phenomenal bestselling classic The One Minute Manager, Ken Blanchard returns to its roots with the most powerful and essential title in the series as he explores the skills needed to empower yourself to success.

Helping People Win at Work: A Business Philosophy Called "Don't Mark My Paper, Help Me Get an A"

Newly updated and backed by decades of research, this classic guide will equip leaders and team members alike to unleash the power of teamwork. Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Ken Blanchard, bestselling coauthor of Raving Fans, The One Minute Manager(R) and Gung Ho , teams up with Donald Carew and Eunice Parisi-Carew to explain how all groups move through four stages of development on their way to becoming high performing teams--orientation, dissatisfaction, integration and production. The authors then show how a manager can help any group become effective quickly and with a minimum of stress.

Take Care of Your Customers - or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business - they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy - and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry.When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference - and customer service is everyone's job. Praise for Legendary Service: "Read this book and establish a service culture in your organization." (Horst Schulze, Chairman/CEO, Capella Hotel Group). "Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service - it's everyone, always." (Mark King, CEO and President, Taylor Made Golf). "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." (Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules)."Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master storyteller Ken Blanchard, you have a masterpiece entitled Legendary Service. It is a must-read for everyone who, like me, has a passion for service." (Colleen Barrett, President Emeritus, Southwest Airlines, and coauthor of Lead with LUV). "Ken Blanchard has done it again and delivered the right book at the right time. Legendary Service provides the essentials of hospitality and servant leadership in a way that everyone can adopt - right now - today!" (John Caparella, President and COO, The Venetian, The Palazzo, and Sands Expo). "Ken, Kathy, and Vicki show us how to change everyday service events into memorable experiences. Their book is a must-read for anyone unwilling to accept mediocrity." (Leonardo Inghilleri, coauthor of Exceptional Service, Exceptional Profit).

The bestselling co-author of the legendary The One Minute Manager (R) and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships.

Forfatteren gir leseren innsikt i valg av verdier, jakten på kvalitet utenom det vanlige, hvordan beholde din integritet, finne mot til å gjøre forandringer, og hjelpe andre til å nå sitt potensiale.

The One Minute Manager, published in 1982, took the world by storm. More than 13 million copies have been sold in this country and it has been translated into more than 25 languages, making it one of the most influential books about business management ever written. The second book in this record-breaking series, Putting the One Minute Manager to Work, turns the three secrets of One Minute Management into day-to-day skills and shows how they work in real-life situations. By going straight to boardrooms and assembly lines for their examples, the authors put the One Minute concepts into working systems that directly affect a company's bottom line. Here is the next step in the revolutionary, simple, and uniquely effective system that is changing how the world runs business.

This business parable presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step by step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.